PRIVACY POLICY

Effective Date: September 15, 2026

Jones Tree Care respects your privacy and is committed to protecting the personal information you provide when using our website, requesting an estimate, contacting our team, or using our services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

●      Name

●      Phone number

●      Email address

●      Property or service address

●      Details about the tree care services you are requesting

●      Information submitted through contact forms or quote request forms

●      Photos or other information you provide regarding your property or project

●      Communications you send to us by phone, text message, email, or through the website

We may also automatically collect certain information when you visit our website.

This may include:

●      IP address

●      Browser type

●      Device type

●      Operating system

●      Pages viewed

●      Time spent on the website

●      Referral source

●      Approximate geographic location

●      Website interactions

●      Advertising and conversion data

2. How We Use Your Information

Jones Tree Care may use information we collect to:

●      Respond to questions and service inquiries.

●      Provide estimates and quotes.

●      Schedule tree care services.

●      Communicate regarding appointments or projects.

●      Provide customer service.

●      Send invoices or other service-related information.

●      Improve our website and services.

●      Understand how visitors use our website.

●      Measure advertising and marketing performance.

●      Prevent fraud, abuse, or security issues.

●      Comply with applicable legal requirements.

We may also use contact information to follow up with you regarding a previous inquiry or service request.

3. Website Forms

When you submit a contact form, request an estimate, or otherwise provide information through our website, the information you submit may be transmitted to Jones Tree Care and to third-party service providers that help us operate the website or manage customer inquiries.

Submitting a form does not create a service agreement or guarantee that an appointment has been scheduled.

4. Phone Calls and Text Messages

If you contact Jones Tree Care by phone or provide your phone number through our website, we may use that number to respond to your inquiry, provide estimates, schedule services, or communicate about an existing project.

If you agree to receive text messages, standard message and data rates may apply depending on your mobile carrier.

You may request that non-essential text communications stop at any time.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, or similar technologies.

These technologies may be used to:

●      Help the website function properly.

●      Remember visitor preferences.

●      Understand website traffic and visitor behavior.

●      Measure conversions.

●      Improve advertising campaigns.

●      Determine how visitors found our website.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Analytics

We may use third-party analytics services, including services such as Google Analytics, to understand how visitors interact with our website.

These services may collect information such as:

●      Pages visited

●      Time spent on pages

●      Device information

●      General location information

●      Referral sources

●      Website interactions

This information helps us improve our website and better understand the effectiveness of our marketing.

7. Advertising and Conversion Tracking

Jones Tree Care may use advertising platforms such as Google Ads, Meta platforms, or similar services to advertise our business.

These platforms may use cookies or similar technologies to measure whether a visitor completed an action after viewing or clicking an advertisement.

For example, we may measure:

●      Phone calls

●      Contact form submissions

●      Quote requests

●      Website visits

●      Other customer inquiries

Third-party advertising providers operate under their own privacy policies and data practices.

8. Call Tracking

We may use call tracking technology to understand which advertising or marketing sources generate phone calls.

Call tracking systems may collect information such as:

●      Phone number

●      Call date and time

●      Call duration

●      Referral or marketing source

Calls may be recorded only where permitted by law and where appropriate notice or consent is provided.

9. How We Share Information

Jones Tree Care does not sell your personal information in exchange for money.

We may share information with trusted service providers that help us operate our business, including:

●      Website hosting providers

●      Website management providers

●      Analytics services

●      Advertising platforms

●      Call tracking providers

●      Customer relationship management systems

●      Scheduling services

●      Payment processors

●      Email or text communication services

●      Accounting or administrative providers

These providers may receive information reasonably necessary to provide their services.

We may also disclose information when required by law, court order, subpoena, or governmental request, or when reasonably necessary to protect our rights, property, customers, employees, or others.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These may include:

●      Google Maps

●      Social media websites

●      Review platforms

●      Payment providers

●      Scheduling systems

●      Other websites or online services

Jones Tree Care is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website or service you use.

11. Data Security

We take reasonable steps to protect personal information submitted through our website.

However, no website, internet connection, electronic transmission, or data storage system can be guaranteed to be completely secure.

You should avoid submitting highly sensitive information through ordinary website contact forms unless specifically requested through a secure process.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

●      Respond to inquiries.

●      Provide services.

●      Maintain business records.

●      Resolve disputes.

●      Meet legal, tax, insurance, or accounting obligations.

●      Improve business operations.

Retention periods may vary depending on the type of information and the reason it was collected.

13. Your Privacy Choices

You may contact Jones Tree Care to request that we:

●      Update or correct certain information.

●      Stop sending marketing communications.

●      Remove certain information where legally and reasonably possible.

Some information may need to be retained for legal, accounting, insurance, contractual, or legitimate business purposes.

To make a privacy-related request, contact us using the information provided at the end of this Privacy Policy.

14. Children's Privacy

Our website and services are intended for adults seeking tree care or property services.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child under 13 has been submitted without appropriate authorization, we may take reasonable steps to delete it.

15. Do Not Track and Browser Controls

Some internet browsers allow users to send "Do Not Track" signals.

Because there is not a single universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

You may still control cookies, tracking technologies, and certain advertising preferences through your browser or device settings.

16. Changes to This Privacy Policy

Jones Tree Care may update this Privacy Policy from time to time.

Changes will become effective when the revised Privacy Policy is posted on this website.

The effective date at the top of this page will indicate when the policy was most recently updated.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact:

Jones Tree Care
Nashville, Tennessee
Phone: (615) 262-1134
Email: jonestreecare@gmail.com
Website: https://www.jonestreecarenashville.com/